At BUNCH, every order is carefully inspected, prepared, and packaged before shipment.
We provide complimentary worldwide shipping on all eligible orders, with tracking included wherever available. Each BUNCH lighter is handled with care to ensure it arrives safely and in excellent mechanical condition.
BUNCH offers complimentary worldwide shipping on all eligible orders.
There is no minimum purchase requirement, and no standard shipping fee will be added at checkout.
Please note that complimentary shipping does not include import duties, VAT, customs clearance fees, brokerage charges, or other taxes that may be imposed by the destination country.
We ship to most countries and regions worldwide.
However, due to carrier restrictions, customs requirements, sanctions, or local regulations concerning lighters and related products, we are currently unable to ship to certain destinations, including:
Philippines
Indonesia
Cuba
Iran
Sudan
Syria
Shipping availability may change depending on local regulations and carrier policies.
If we are unable to ship your order to the destination provided, we will contact you and issue a full refund where appropriate.
We recommend checking your local customs and import regulations before placing an order.
International orders may be subject to import duties, VAT, customs clearance fees, brokerage charges, or other taxes imposed by the destination country.
Unless otherwise stated at checkout, these charges are not included in the product price and are not covered by BUNCH's complimentary worldwide shipping service.
Any applicable import charges are the responsibility of the recipient.
BUNCH does not control these charges and cannot predict the amount that may be assessed by local customs authorities.
If a customer refuses to pay applicable customs duties or import charges, the shipment may be delayed, returned, abandoned, or otherwise handled in accordance with local customs and carrier regulations.
Where a shipment is returned to BUNCH as a result of unpaid customs charges, any refund will be handled in accordance with our Return, Warranty & Lifetime Service Policy and applicable law.
Every BUNCH lighter undergoes a final inspection and preparation process before shipment.
Depending on the piece, this may include:
Mechanical inspection;
Ignition mechanism checks;
Surface and finish inspection;
Hand polishing;
Cleaning; and
Protective packaging.
For standard in-stock orders, the estimated total delivery time is 7–9 business days from the date your order is placed.
This estimate includes both:
Order processing + international shipping
You do not need to add additional processing time to the 7–9 business day estimate.
Business days do not include weekends or public holidays.
Certain personalized, made-to-order, or specially commissioned pieces may require additional preparation time. Where this applies, the estimated timeline will be clearly stated on the product page or communicated to you before fulfillment.
While most standard orders are expected to arrive within approximately 7–9 business days, actual delivery times may occasionally vary due to circumstances outside BUNCH's reasonable control, including:
Customs inspections or clearance delays;
Local carrier operations;
Public holidays;
Severe weather;
Remote-area delivery;
Incorrect or incomplete shipping information; or
Unexpected transportation disruptions.
The 7–9 business day timeframe is an estimated delivery window and is not a guaranteed delivery date.
If your shipment experiences an unusual delay, please contact us at support@bunchlighter.com, and our team will assist you in checking its status.
For international transportation safety and regulatory compliance, all BUNCH lighters are shipped completely without fuel.
The flint is pre-installed where applicable.
Fuel, including butane gas or lighter fluid, is not included with your order.
Once your lighter arrives, you will need to add the appropriate fuel before first use.
Depending on the model, a BUNCH lighter may use:
Butane gas; or
Lighter fluid.
Please refer to the individual product page or included instructions to determine the correct fuel type for your specific lighter.
Never use a fuel type that is not specified for your particular lighter.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information whenever tracking is available.
You can also track your shipment through our Order Tracking page:
https://bunchlighter.com/pages/order-tracking
Please allow some time after dispatch for the carrier's tracking system to update.
In some cases, international tracking information may not update immediately while the shipment is in transit or being transferred between international and local carriers.
If your tracking information has not updated for an extended period, or if your parcel appears to have been lost or damaged during transit, please contact us at:
We will review the shipment with the relevant carrier and assist you with the appropriate next steps.
If your order arrives visibly damaged, please retain the original packaging and contact us as soon as reasonably possible.
To help us resolve the issue efficiently, please provide:
Your order number;
Clear photographs of the outer shipping package;
Clear photographs of the product and packaging; and
Video evidence where relevant.
Once the issue has been verified, BUNCH will provide an appropriate solution in accordance with our Return, Warranty & Lifetime Service Policy.
Product prices are displayed in USD by default unless another supported currency is selected or displayed based on your location.
Because BUNCH provides complimentary worldwide shipping, no standard shipping charge will be added to eligible orders.
However, your bank, card issuer, or payment provider may apply:
Currency conversion fees;
Foreign transaction fees; or
Other payment-related charges.
These charges are determined by your financial institution and are not charged or controlled by BUNCH.
Import duties, VAT, customs charges, and other local taxes, where applicable, are also separate from shipping charges.
Available payment methods are displayed securely during checkout.
Depending on your country, device, and payment provider, available options may include major credit and debit cards and supported third-party payment services.
Only payment methods displayed as available during checkout can be used for your order.
By completing your purchase, you authorize the applicable payment provider to process the total amount displayed at checkout.
Some payments may require additional authorization or security verification from your bank or payment provider.
This may include:
One-time verification codes;
3D Secure authentication;
Bank application confirmation; or
Other identity verification methods.
These security measures are controlled by your bank or payment provider and are designed to protect your account against unauthorized transactions.
If your payment is declined or cannot be completed, we recommend:
Confirming that your billing information matches the information registered with your bank;
Confirming that your card is enabled for online and international transactions;
Checking that sufficient funds or available credit are available;
Completing any security verification requested by your bank;
Contacting your bank or card issuer to authorize the transaction;
Trying another payment method displayed during checkout; or
Contacting BUNCH Customer Care if the issue continues.
For security reasons, BUNCH cannot override a payment decline or authorization decision made by your bank or payment provider.
Your payment security and privacy are important to us.
Checkout transactions are processed through secure payment infrastructure using encrypted connections.
BUNCH does not directly store your complete credit or debit card number on our servers.
Payment information may be securely processed by authorized third-party payment providers in accordance with their own security and privacy standards.
For more information regarding how personal information is collected, used, and protected, please refer to our Privacy Policy.
After a successful payment, you will receive an order confirmation at the email address provided during checkout.
Please review your order details carefully.
If you notice an incorrect shipping address, product selection, or other order information, please contact us as soon as possible at:
Once an order has entered preparation or has been dispatched, we may not be able to change the shipping address or modify the order.
For questions regarding shipping, tracking, customs, payment, or your order, please contact:
BUNCH Customer Care
Email: support@bunchlighter.com
Service Hours: Monday–Friday, 10:00–19:00 EST
At BUNCH, every lighter is created as a lasting piece of mechanical craftsmanship. From precision-machined components to hand-finished natural materials, each piece is made to be carried, used, collected, and maintained for years to come.
We want you to purchase with confidence. The following policy explains our returns, warranty coverage, and lifetime maintenance service.
You may request a return within 14 days of receiving your order.
To qualify for a change-of-mind return, the lighter must be:
Unused and in its original condition;
Completely unfueled;
Unstruck and never ignited;
Free from scratches, wear, modification, or other signs of use; and
Returned with its original presentation box, accessories, documentation, and included gifts.
Because the introduction of fuel or ignition materially changes the condition of a lighter, a lighter that has been fueled, struck, or ignited is no longer eligible for a change-of-mind return.
This does not affect your rights if the product is defective.
For change-of-mind returns, customers are responsible for the cost of return shipping.
We strongly recommend using a trackable shipping service. BUNCH cannot be responsible for return parcels lost before they are received by us.
If your order arrives damaged, defective, or materially different from what you ordered, BUNCH will arrange an appropriate solution and cover reasonable return shipping costs where applicable.
Once your return has been received and inspected, we will notify you of its status.
Approved refunds will be issued to the original payment method. Depending on your payment provider or financial institution, additional processing time may be required before the funds appear in your account.
Original expedited or upgraded shipping charges, where applicable, are non-refundable unless required by applicable law or the return results from an error by BUNCH.
We do not charge a restocking fee for eligible returns made within the 14-day return period.
Many BUNCH pieces are individually hand-finished and incorporate natural materials including Damascus steel, mother-of-pearl, shell, lacquer, wood, stone, and other artisanal materials.
Natural variations in pattern, grain, coloration, iridescence, engraving, patina, or hand-finishing are part of the character of these materials and do not by themselves constitute a defect.
Limited-edition and one-of-one pieces remain eligible for our standard return policy unless they have been personalized or made specifically to the customer's requirements.
We are happy to provide additional photographs or videos of available pieces before purchase whenever possible.
Products that have been specifically personalized, engraved, altered, or made to a customer's individual specifications are generally not eligible for change-of-mind returns.
This restriction does not apply where the product is defective, damaged, incorrectly produced, or where applicable consumer law provides otherwise.
Every BUNCH lighter is covered by our 1-Year Limited Mechanical Warranty, beginning on the date the product is delivered.
During this period, BUNCH will repair or, when appropriate, replace a lighter that develops a verified defect in materials, workmanship, or mechanical function under normal intended use.
Examples may include:
Failure of the ignition mechanism;
Abnormal failure of a mechanical component;
Structural defects in the lighter body or mechanism; or
Other verified manufacturing or craftsmanship defects.
For an approved warranty claim, BUNCH will cover the reasonable cost of the repair or replacement and return shipment to the customer.
Where required, we will also provide return shipping instructions or arrange an appropriate return method.
The limited warranty does not cover damage or performance issues caused by:
Incorrect fuel, flints, or consumable components;
Improper filling, maintenance, storage, or use;
Unauthorized disassembly, repair, or modification;
Drops, impact, crushing, water exposure, fire, or other accidental damage;
Scratches, dents, discoloration, patina, plating wear, lacquer wear, or other cosmetic changes resulting from normal use;
Natural changes in materials such as brass, Damascus steel, shell, wood, lacquer, leather, or other handcrafted surfaces; or
Loss or theft.
Consumable components and normal wear items are not considered manufacturing defects.
Where possible, our Lifetime Maintenance Service may still be available for issues not covered by the limited warranty.
A BUNCH lighter is designed to be maintained rather than discarded.
After the warranty period, the original purchaser may continue to request maintenance support for the lifetime of the product through our BUNCH Lifetime Maintenance Service.
We currently provide up to two complimentary maintenance services per calendar year, covering routine labor, inspection, cleaning, mechanical adjustment, and tuning where applicable.
Replacement components, restoration work, refinishing, damaged decorative materials, or repairs resulting from accidental damage may require an additional charge. If any charge applies, we will provide an estimate for approval before beginning the work.
For Lifetime Maintenance requests, the customer is responsible for safely shipping the lighter to our designated service facility unless otherwise agreed. BUNCH will cover standard return shipping after completion of an approved complimentary maintenance service.
Lifetime Maintenance applies to the original BUNCH product and is subject to the continued availability of compatible parts, materials, and technically feasible repair methods.
If your order arrives damaged or you receive an incorrect product, please contact us as soon as reasonably possible at support@bunchlighter.com.
Including your order number together with clear photographs or video will help us resolve the issue more quickly.
Once verified, BUNCH will provide an appropriate remedy, which may include repair, replacement, or refund depending on the circumstances.
Contact us at support@bunchlighter.com and include:
Your order number;
The name of the product;
A brief description of your request or the issue; and
Clear photographs or video where relevant.
Our team will review the request and provide the appropriate return address and shipping instructions.
Please do not send a lighter to us before receiving return authorization and shipping instructions.
Unauthorized shipments may be refused by the carrier, rejected by our receiving facility, delayed by customs, or returned to the sender.
Never ship a lighter containing fuel.
Lighters being returned for service must be completely empty of fuel and prepared in accordance with the shipping instructions provided by BUNCH and all applicable carrier, aviation, customs, and dangerous-goods regulations.
Shipping requirements may vary by country and carrier. For this reason, please contact BUNCH before arranging any return shipment.
This policy provides BUNCH's commercial return, warranty, and maintenance commitments.
It does not limit or replace any mandatory consumer rights or legal guarantees that may apply in your country or region.
Where local consumer law provides rights or remedies that are more favorable than the terms stated in this policy, those legal rights will continue to apply.
BUNCH Customer Care
Email: support@bunchlighter.com
For return, repair, and maintenance requests, please contact us before shipping your product.
| Feature | Measurement / Detail |
| Brand | BUNCH (Bunch Studio) |
| Model | MANSHENG |
| Product Type | Luxury Cigar Tray / Ashtray |
| Primary Craft | Vining Cobalt / Crimson Enamel Overglaze |
| Visual Effect | 3D Floral Relief / Lobed Edge Radiance |
| Length | 7.91 inches (201.0 mm) |
| Width | 5.59 inches (142.0 mm) |
| Height | 0.83 inches (21.0 mm) |
| Core Material | High-Fire Heritage Porcelain |
Materials and finishes vary by model. The exact construction, decorative technique, dimensions, and fuel type are listed on each product page. Natural shell, Damascus patterns, lacquer, patina, and hand-finished surfaces may show individual variation. If a specification is unclear, please contact us before ordering.
We photograph representative pieces as accurately as possible. Natural shell, lacquer, patina, engraving, and other hand-finished details may show small variations, while screen settings and lighting can affect color. When appearance is critical, contact us before ordering and we will help confirm the available piece where possible.
Yes. We offer complimentary worldwide shipping to supported destinations. Customs duties, VAT, import taxes, and other destination charges are not included and, where applicable, are the recipient's responsibility. Shipping availability is confirmed during checkout, and tracking is provided where available.
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