Return, Warranty & Lifetime Service Policy

At BUNCH, every lighter is created as a lasting piece of mechanical craftsmanship. From precision-machined components to hand-finished natural materials, each piece is made to be carried, used, collected, and maintained for years to come.

We want you to purchase with confidence. The following policy explains our returns, warranty coverage, and lifetime maintenance service.

14-Day Return Policy

You may request a return within 14 days of receiving your order.

Return Eligibility

To qualify for a change-of-mind return, the lighter must be:

• Unused and in its original condition;

• Completely unfueled;

• Unstruck and never ignited;

• Free from scratches, wear, modification, or other signs of use; and

• Returned with its original presentation box, accessories, documentation, and included gifts.

Because the introduction of fuel or ignition materially changes the condition of a lighter, a lighter that has been fueled, struck, or ignited is no longer eligible for a change-of-mind return.

This does not affect your rights if the product is defective.

Return Shipping

For change-of-mind returns, customers are responsible for the cost of return shipping.

We strongly recommend using a trackable shipping service. BUNCH cannot be responsible for return parcels lost before they are received by us.

If your order arrives damaged, defective, or materially different from what you ordered, BUNCH will arrange an appropriate solution and cover reasonable return shipping costs where applicable.

Refunds

Once your return has been received and inspected, we will notify you of its status.

Approved refunds will be issued to the original payment method. Depending on your payment provider or financial institution, additional processing time may be required before the funds appear in your account.

Original expedited or upgraded shipping charges, where applicable, are non-refundable unless required by applicable law or the return results from an error by BUNCH.

We do not charge a restocking fee for eligible returns made within the 14-day return period.

Limited Edition, One-of-One & Natural-Material Pieces

Many BUNCH pieces are individually hand-finished and incorporate natural materials including Damascus steel, mother-of-pearl, shell, lacquer, wood, stone, and other artisanal materials.

Natural variations in pattern, grain, coloration, iridescence, engraving, patina, or hand-finishing are part of the character of these materials and do not by themselves constitute a defect.

Limited-edition and one-of-one pieces remain eligible for our standard return policy unless they have been personalized or made specifically to the customer's requirements.

We are happy to provide additional photographs or videos of available pieces before purchase whenever possible.

Personalized & Made-to-Order Products

Products that have been specifically personalized, engraved, altered, or made to a customer's individual specifications are generally not eligible for change-of-mind returns.

This restriction does not apply where the product is defective, damaged, incorrectly produced, or where applicable consumer law provides otherwise.

1-Year Limited Mechanical Warranty

Every BUNCH lighter is covered by our 1-Year Limited Mechanical Warranty, beginning on the date the product is delivered.

During this period, BUNCH will repair or, when appropriate, replace a lighter that develops a verified defect in materials, workmanship, or mechanical function under normal intended use.

Examples may include:

• Failure of the ignition mechanism;

• Abnormal failure of a mechanical component;

• Structural defects in the lighter body or mechanism; or

• Other verified manufacturing or craftsmanship defects.

For an approved warranty claim, BUNCH will cover the reasonable cost of the repair or replacement and return shipment to the customer.

Where required, we will also provide return shipping instructions or arrange an appropriate return method.

What the Warranty Does Not Cover

The limited warranty does not cover damage or performance issues caused by:

• Incorrect fuel, flints, or consumable components;

• Improper filling, maintenance, storage, or use;

• Unauthorized disassembly, repair, or modification;

• Drops, impact, crushing, water exposure, fire, or other accidental damage;

• Scratches, dents, discoloration, patina, plating wear, lacquer wear, or other cosmetic changes resulting from normal use;

• Natural changes in materials such as brass, Damascus steel, shell, wood, lacquer, leather, or other handcrafted surfaces; or

• Loss or theft.

Consumable components and normal wear items are not considered manufacturing defects.

Where possible, our Lifetime Maintenance Service may still be available for issues not covered by the limited warranty.

Lifetime Maintenance Service

A BUNCH lighter is designed to be maintained rather than discarded.

After the warranty period, the original purchaser may continue to request maintenance support for the lifetime of the product through our BUNCH Lifetime Maintenance Service.

We currently provide up to two complimentary maintenance services per calendar year, covering routine labor, inspection, cleaning, mechanical adjustment, and tuning where applicable.

Replacement components, restoration work, refinishing, damaged decorative materials, or repairs resulting from accidental damage may require an additional charge. If any charge applies, we will provide an estimate for approval before beginning the work.

For Lifetime Maintenance requests, the customer is responsible for safely shipping the lighter to our designated service facility unless otherwise agreed. BUNCH will cover standard return shipping after completion of an approved complimentary maintenance service.

Lifetime Maintenance applies to the original BUNCH product and is subject to the continued availability of compatible parts, materials, and technically feasible repair methods.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect product, please contact us as soon as reasonably possible at support@bunchlighter.com.

Including your order number together with clear photographs or video will help us resolve the issue more quickly.

Once verified, BUNCH will provide an appropriate remedy, which may include repair, replacement, or refund depending on the circumstances.

How to Request a Return, Warranty Repair, or Maintenance Service

Contact us at support@bunchlighter.com and include:

• Your order number;

• The name of the product;

• A brief description of your request or the issue; and

• Clear photographs or video where relevant.

Our team will review the request and provide the appropriate return address and shipping instructions.

Please do not send a lighter to us before receiving return authorization and shipping instructions.

Unauthorized shipments may be refused by the carrier, rejected by our receiving facility, delayed by customs, or returned to the sender.

Important Lighter Shipping Safety

Never ship a lighter containing fuel.

Lighters being returned for service must be completely empty of fuel and prepared in accordance with the shipping instructions provided by BUNCH and all applicable carrier, aviation, customs, and dangerous-goods regulations.

Shipping requirements may vary by country and carrier. For this reason, please contact BUNCH before arranging any return shipment.

Statutory Consumer Rights

This policy provides BUNCH's commercial return, warranty, and maintenance commitments.

It does not limit or replace any mandatory consumer rights or legal guarantees that may apply in your country or region.

Where local consumer law provides rights or remedies that are more favorable than the terms stated in this policy, those legal rights will continue to apply.

Contact

BUNCH Customer Care

Email: support@bunchlighter.com

For return, repair, and maintenance requests, please contact us before shipping your product.