Shipping & Payment Information

Shipping Information

At BUNCH, every order is carefully inspected, prepared, and packaged before shipment.

We provide complimentary worldwide shipping on all eligible orders, with tracking included wherever available. Each BUNCH lighter is handled with care to ensure it arrives safely and in excellent mechanical condition.

1. Complimentary Worldwide Shipping

BUNCH offers complimentary worldwide shipping on all eligible orders.

There is no minimum purchase requirement, and no standard shipping fee will be added at checkout.

Please note that complimentary shipping does not include import duties, VAT, customs clearance fees, brokerage charges, or other taxes that may be imposed by the destination country.

2. Shipping Destinations

We ship to most countries and regions worldwide.

However, due to carrier restrictions, customs requirements, sanctions, or local regulations concerning lighters and related products, we are currently unable to ship to certain destinations, including:

• Philippines

• Indonesia

• Cuba

• Iran

• Sudan

• Syria

Shipping availability may change depending on local regulations and carrier policies.

If we are unable to ship your order to the destination provided, we will contact you and issue a full refund where appropriate.

We recommend checking your local customs and import regulations before placing an order.

3. Customs Duties, VAT & Import Taxes

International orders may be subject to import duties, VAT, customs clearance fees, brokerage charges, or other taxes imposed by the destination country.

Unless otherwise stated at checkout, these charges are not included in the product price and are not covered by BUNCH's complimentary worldwide shipping service.

Any applicable import charges are the responsibility of the recipient.

BUNCH does not control these charges and cannot predict the amount that may be assessed by local customs authorities.

If a customer refuses to pay applicable customs duties or import charges, the shipment may be delayed, returned, abandoned, or otherwise handled in accordance with local customs and carrier regulations.

Where a shipment is returned to BUNCH as a result of unpaid customs charges, any refund will be handled in accordance with our Return, Warranty & Lifetime Service Policy and applicable law.

4. Order Processing & Estimated Delivery

Every BUNCH lighter undergoes a final inspection and preparation process before shipment.

Depending on the piece, this may include:

• Mechanical inspection;

• Ignition mechanism checks;

• Surface and finish inspection;

• Hand polishing;

• Cleaning; and

• Protective packaging.

For standard in-stock orders, the estimated total delivery time is 7–9 business days from the date your order is placed.

This estimate includes both:

Order processing + international shipping

You do not need to add additional processing time to the 7–9 business day estimate.

Business days do not include weekends or public holidays.

Certain personalized, made-to-order, or specially commissioned pieces may require additional preparation time. Where this applies, the estimated timeline will be clearly stated on the product page or communicated to you before fulfillment.

5. Delivery Time Disclaimer

While most standard orders are expected to arrive within approximately 7–9 business days, actual delivery times may occasionally vary due to circumstances outside BUNCH's reasonable control, including:

• Customs inspections or clearance delays;

• Local carrier operations;

• Public holidays;

• Severe weather;

• Remote-area delivery;

• Incorrect or incomplete shipping information; or

• Unexpected transportation disruptions.

The 7–9 business day timeframe is an estimated delivery window and is not a guaranteed delivery date.

If your shipment experiences an unusual delay, please contact us at support@bunchlighter.com, and our team will assist you in checking its status.

6. Important Lighter Shipping Safety

For international transportation safety and regulatory compliance, all BUNCH lighters are shipped completely without fuel.

The flint is pre-installed where applicable.

Fuel, including butane gas or lighter fluid, is not included with your order.

Once your lighter arrives, you will need to add the appropriate fuel before first use.

Depending on the model, a BUNCH lighter may use:

• Butane gas; or

• Lighter fluid.

Please refer to the individual product page or included instructions to determine the correct fuel type for your specific lighter.

Never use a fuel type that is not specified for your particular lighter.

7. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information whenever tracking is available.

You can also track your shipment through our Order Tracking page:

https://bunchlighter.com/pages/order-tracking

Please allow some time after dispatch for the carrier's tracking system to update.

In some cases, international tracking information may not update immediately while the shipment is in transit or being transferred between international and local carriers.

8. Lost, Delayed, or Damaged Shipments

If your tracking information has not updated for an extended period, or if your parcel appears to have been lost or damaged during transit, please contact us at:

support@bunchlighter.com

We will review the shipment with the relevant carrier and assist you with the appropriate next steps.

If your order arrives visibly damaged, please retain the original packaging and contact us as soon as reasonably possible.

To help us resolve the issue efficiently, please provide:

• Your order number;

• Clear photographs of the outer shipping package;

• Clear photographs of the product and packaging; and

• Video evidence where relevant.

Once the issue has been verified, BUNCH will provide an appropriate solution in accordance with our Return, Warranty & Lifetime Service Policy.

Payment Information

1. Pricing & Currency

Product prices are displayed in USD by default unless another supported currency is selected or displayed based on your location.

Because BUNCH provides complimentary worldwide shipping, no standard shipping charge will be added to eligible orders.

However, your bank, card issuer, or payment provider may apply:

• Currency conversion fees;

• Foreign transaction fees; or

• Other payment-related charges.

These charges are determined by your financial institution and are not charged or controlled by BUNCH.

Import duties, VAT, customs charges, and other local taxes, where applicable, are also separate from shipping charges.

2. Accepted Payment Methods

Available payment methods are displayed securely during checkout.

Depending on your country, device, and payment provider, available options may include major credit and debit cards and supported third-party payment services.

Only payment methods displayed as available during checkout can be used for your order.

By completing your purchase, you authorize the applicable payment provider to process the total amount displayed at checkout.

3. Payment Authorization

Some payments may require additional authorization or security verification from your bank or payment provider.

This may include:

• One-time verification codes;

• 3D Secure authentication;

• Bank application confirmation; or

• Other identity verification methods.

These security measures are controlled by your bank or payment provider and are designed to protect your account against unauthorized transactions.

4. Payment Problems

If your payment is declined or cannot be completed, we recommend:

1. Confirming that your billing information matches the information registered with your bank;

2. Confirming that your card is enabled for online and international transactions;

3. Checking that sufficient funds or available credit are available;

4. Completing any security verification requested by your bank;

5. Contacting your bank or card issuer to authorize the transaction;

6. Trying another payment method displayed during checkout; or

7. Contacting BUNCH Customer Care if the issue continues.

For security reasons, BUNCH cannot override a payment decline or authorization decision made by your bank or payment provider.

5. Payment Security

Your payment security and privacy are important to us.

Checkout transactions are processed through secure payment infrastructure using encrypted connections.

BUNCH does not directly store your complete credit or debit card number on our servers.

Payment information may be securely processed by authorized third-party payment providers in accordance with their own security and privacy standards.

For more information regarding how personal information is collected, used, and protected, please refer to our Privacy Policy.

6. Order Confirmation

After a successful payment, you will receive an order confirmation at the email address provided during checkout.

Please review your order details carefully.

If you notice an incorrect shipping address, product selection, or other order information, please contact us as soon as possible at:

support@bunchlighter.com

Once an order has entered preparation or has been dispatched, we may not be able to change the shipping address or modify the order.

Customer Support

For questions regarding shipping, tracking, customs, payment, or your order, please contact:

BUNCH Customer Care

Email: support@bunchlighter.com

Service Hours: Monday–Friday, 10:00–19:00 EST